Order processing instructions

Basic principle of distribution: orders are processed in chronological order, detailed times will be notified by our customer service staff.

Out of stock processing.

If an item is out of stock in your order, Customer Service will contact you to process it.   

Verification of delivery.

Please be sure to verify your order details - name, delivery address (postcode, city, country), billing address, etc. - when confirming your order. If your order details are incorrect, this will delay the progress of your order. We hope you will contact Customer Service promptly.  

To track your order.

Please login to your account to check the status of your order.  

We will endeavour to ensure that your order is delivered to you on time for no particular reason, however, the customer will be responsible for the consequences if

The customer provides incorrect information and does not provide a detailed address.

If the goods are delivered unsigned for, the customer will be responsible for all costs and consequences arising from any duplicate deliveries. 

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